Our COVID-19 Status Page
We have restricted access to the clinic to only those patients who have an appointment. We are not accepting walk-in queries at this time. If you would like to talk to a staff member, please e-mail or call instead.
See below for more detailed information on your care.
To do our part to help protect our most vulnerable patients, we are now conducting all appointments by telephone. Special exceptions will made for patients who can’t avoid a clinic visit (e.g. injections). We are working hard to contact every patient about their upcoming appointment. Please read the following information to see what options we can offer you at this time and refer back to this page regularly for the latest updates.
WHAT DOES THIS MEAN FOR YOU?
- We are not accepting patients into the clinic without an appointment. If you need to make an appointment or arrange a payment, you must call or e-mail ahead to make arrangements.
- Follow-up appointments will take place by telephone.
- Arrangements will be made for appointments that cannot take place by phone (example: injections) Affected patients will be contacted directly.
- Please expect some delay in telephone & e-mail response times due to the high volume of inquiries we are receiving, and the volume of outbound calls we are having to make.
- Non-emergent referrals may also be delayed due to the backlog of cancelled/deferred appointments that took place between March and July. We are unable to provide an estimated wait time for your referral or procedure at this time.
WHAT ARE YOUR OPTIONS?
- We respect some patients would prefer an in-person visit. If you do not want a telephone consultation, contact us to be placed on our waiting list for when the clinic resumes normal operations
- If you are scheduled for a telephone appointment please be aware that you will be called as close to your scheduled clinic time as possible. You will need to have your phone nearby, with the ringer on. Please note that our Caller ID may show up as “UNKNOWN/PRIVATE NUMBER”, so please answer any calls that come through around your appointment time and ensure you have “BLOCK UNKNOWN CALLERS” disabled on your mobile device.
- We will attempt to call you two times at your scheduled telephone appointment time. If we are unable to reach you after two attempts, your appointment will be considered missed.
HOW WE ARE PROTECTING YOU
Our clinic is doing our part to stop the spread of COVID-19 by taking the following measures:
- Conducting visits by telephone instead of in person
- For patients who can’t avoid an in-person visit (example: injections) we are scheduling each patient 15-30 minutes apart to keep our waiting room as empty as possible.
- We are pre-screening each patient before they come into the clinic for symptoms/exposure to COVID-19
- We have added extra clinic days to accommodate the above-mentioned measures
- We have extended secretarial hours to accommodate the higher volume of calls and e-mails
WE’RE ASKING FOR YOUR HELP
- Masks are mandatory inside of our clinic. When coming to our clinic please bring your own mask and hand sanitizer. Due to fluctuating supply shortages, we may not be able to provide complimentary hand sanitizer.
- If you have travelled outside of Canada in the last 14 days, please do not come to the clinic due to the asymptomatic incubation period of the virus during which you may feel fine but still be contagious. Click here to send us an e-mail and we will reschedule your appointment as a phone call, or for a later date. Last-minute cancellation fees are exempt in these cases.
- If you haven’t travelled recently but you feel unwell in any way, or have had recent known COVD-19 exposure, please do not come to the clinic. Click here to send us an e-mail and we will reschedule your appointment as a phone call, or for a later date. Last-minute cancellation fees are exempt in these cases.
- Patients who have mobility or disability needs may have one person accompany them to their appointment. If you do not have special needs, we request that you attend your appointment alone.
- Due to the high volume of calls and e-mails about COVID-19, there is a delay in our ability to respond to phone calls and e-mails as promptly as we usually do, and we ask for your patience. Leaving multiple voicemails or e-mails only delays our ability to respond and it is helpful for our staff if you only leave one voicemail or one e-mail.
We thank you for your patience and cooperation as we work through this difficult time together. The COVID-19 pandemic is an ever-changing event and we will keep you updated regularly through this page. This page was last updated on November 16, 2020.